SL_Teds Pools Profile_0325final.qxp_Layout 1 4 / 2 / 25 12 : 58 PM Page 1 by Matt Cosentino Great Expectations Whether a homeowner wants to install a new pool or renovate an existing one , Ted’s Pools has the expertise , knowledge , and professionalism to deliver a personalized and seamless experience . probably read five times and which I live by . ” projects , the company has thrived in its quest s the owners of Ted’s Pools , spouses Joe and Some companies happily accept employ - to provide the seamless design and construc - Carol Perchetti strive to make every em - ees who are OK with doing a “ Joe Average tion of new pools , renovations of existing Aployee feel like a valued member of the job , ” to use Joe’s term . Ted’s Pools is quite the pools , and maintenance / service . family - operated business . It is common for them opposite . Specializing in gunite and vinyl liner pools , to seek staff input on important decisions dur - “ We want to create an exceptional proj - Ted’s Pools gets a large percentage of its clients ing working hours , and for the entire team to ect , ” he says . “ We also want to walk away from word of mouth ; satisfied customers tend enjoy fun activities together away from the job from it feeling comfortable that we not only to rave about the company’s attention to detail with spouses and children . have a wonderful client - provider relationship , and ability to tailor each project to the home - With that close relationship comes a high but also can look at what we accomplished owner’s needs and budget . expectation to deliver for every client with per - and feel proud . We want to know that we “ The most important aspect is the children sonalized service that goes above and beyond . didn’t just meet their expectations but that we and family that are counting on that pool for It’s a mindset Joe learned from one of his fa - absolutely exceeded them . ” the summer , for their birthday , for the gradua - vorite books — Good to Great : Why Some That philosophy has served Ted’s Pools tion party , for the holiday party , ” Joe says . Companies Make the Leap … And Others well in more than 40 years of business , over “ That’s who suffers when you don’t have an Don’t , by Jim Collins . half of which has included Carol Perchetti . She experienced builder who is very knowledge - “ We don’t like to have a revolving door brought her husband on board close to a able in the industry , and gets the training for with our staff , because it’s an effort to get the decade ago when he retired from a govern - themselves and their staff . We’re a reputable right people in the right seat on the right bus , ment job . With her managing the office staff pool company that can do the job and meet so we treat our employees well , ” he says . “ That and client relations and him overseeing the the customer’s expectations in a seamless phrase comes right from the book , which I’ve SUBURBANLIFEMAGAZINE.COM VOLUME 16 ISSUE 5 54 |